The content can be divided into two categories: only a small minority of practitioners said they regularly use agreements. Very few organizations surveyed provided training to ancillary staff in the performance of housing management tasks, including the use of rental or licensing agreements. In the partner programs, no support staff interviewed had seen a management agreement between the support provider and RSL, refining the different responsibilities of each organization. However, it was found that auxiliaries often perform most of the tasks of managing housing on behalf of landlords, including monitoring the rights and obligations set out in rental and licensing agreements. . . .